After saving these settings the Remote Desktop button is removed from the Dashboard.Īlternative Remote Access where Take Control or the integration with TeamViewer is configured In the Remote Access section, Alternative Remote Access Configuration delete the connection information, click OK once complete to save. In the Remote Access section, Alternative Remote Access Configuration amend the connection information as required, click OK once complete to save.ĭisable Alternative Remote Access Settings In the Remote Access section complete the required connection information under Alternative Remote Access Configuration clicking OK to save once complete. Go to the Edit Device dialog: accessed from the Server or Workstation drop-down, from the Edit menu, or by double or right-clicking on the device Select the target device in the North-pane of the Dashboard. VPN) this must be established before attempting to the initiate session. Where the alternative Remote Access tool requires a connection to the device (i.e. Once configured, the Remote Desktop option becomes available from the North-pane or from the device's right-click context menu. Alternative Remote Access Configuration - Remote Desktop - Windows OnlyĪlthough we have provided a number of remote access tools - Take Control (Windows and Mac), integration with existing TeamViewer installations (Windows only), the Remote Support tool (Windows only) and Remote Background Management (for Remote Command Line interaction on Windows machines) - we realize there are other options available to establish a connection to a Windows device and we have included the ability to utilize a selection of them from the Dashboard: Terminal Services, VNC, VNC Java Manager, Netsupport Manager or Remote Desktop Gateway (IE only).
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